Shipping policy

At Purina Shop, we are committed to processing and shipping your order as efficiently as possible. This Shipping Policy explains how we handle order processing, shipment, and delivery.

Order Processing

Orders are generally processed after payment has been successfully received and verified. We make every effort to prepare and dispatch orders within a reasonable timeframe. However, processing times may vary depending on order volume, product availability, weekends, holidays, or unexpected circumstances.

Please note that placing an order does not guarantee immediate shipment. In some cases, additional time may be required for order verification, inventory review, or carrier coordination.

Shipping and Delivery

Once your order has been shipped, delivery times may vary depending on your location, shipping carrier, weather conditions, customs procedures, and other external factors beyond our control.

While we aim to ensure timely delivery, Purina Shop is not responsible for delays caused by carriers, customs, weather disruptions, incorrect shipping details, or other circumstances outside our reasonable control.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. Please review your shipping address carefully before submitting your order.

Purina Shop is not responsible for delivery issues, delays, lost packages, or additional charges resulting from incorrect, incomplete, or invalid shipping information provided by the customer.

Undeliverable or Returned Packages

If an order is returned to us due to an incorrect address, failed delivery attempts, refusal of delivery, or other delivery-related issues not caused by us, we may contact you to arrange reshipment. Additional shipping charges may apply.

Damaged or Missing Items

If your package arrives damaged, or if you believe an item is missing from your order, please contact us as soon as possible after delivery. We may request supporting information such as photos of the package, shipping label, and product condition in order to review the issue.

Shipping Restrictions

We reserve the right to limit or refuse shipping to certain regions, addresses, or jurisdictions where delivery is unavailable, restricted, or considered high risk.